Our Policy applies to all visitors, users, and others who access the Service ("Users").
Information We Collect
We collect Personal Information in order to provide you with the services you have requested. We may also use your Personal Information to update you about our services or to offer you other products/services that we think you might be interested in. You can opt. out of these correspondences at any time.
We may also be required to collect your Driver’s License and Social Insurance Number if the Federal Government obligates us to do so to abide by the Income Tax Act.
We will not collect any personal information unless you provide it. All the information that you do provide us is kept secured and maintained in a confidential manner. We will only use personal information for the purpose that we have disclosed to you. If for some reason we require your information for a different purpose, we will notify you and get your consent first.
We use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your device or our Service, including the web pages you visit, add-ons, and other information that assists us in improving the Service. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.
Cookies and Similar Technologies
Disclosure of Information
We are required to keep all personal information confidential except under the following circumstances:
1. Authorized By The Client – to provide you with our services, we may be required to gain access to personal information. We will always obtain consent from our clients first, and will never use the information outside of the boundaries provided. You may withdraw your consent at any time by contacting us.
2. Required By Law – the type of information most likely required by law is pursuant to the Income Tax Act. However, in some cases, we may be required under a court order to disclose information pertaining to that order.
Storage and Safety of Information
We have extensive safety controls in place to ensure the confidentiality of our clients. Your information collected through the Service may be stored and processed in Canada or any other country in which Urbanic Home, its Affiliates or Service Providers maintain facilities.
By registering for and using the Service you consent to the transfer of information to Canada or to any other country in which Urbanic Home, its Affiliates or Service Providers maintain facilities.
All client files are stored according to the sensitivity of the information enclosed, and access to said files are limited to a “need to know” basis.
Our Clients also have the right to access, verify, or amend his/her personal information at any time. If you would like to view the personal information held on file please contact us with a written request at the address stated in “Questions, Complaints and Concerns”.
Questions, Complaints and Concerns
If you have any questions or concerns, please feel free to contact us via email.